Shipping Policy
At ONLINE LIGHT TRADING SRL, we are committed to providing fast, reliable, and secure delivery services to our customers across Europe and other supported regions. Our logistics operations are designed to ensure efficient order processing, accurate tracking, and dependable delivery performance.
1. Order Processing Time
All orders are processed and prepared for dispatch within 1–2 business days, provided that the ordered items are in stock and the order has successfully passed validation procedures.
Orders are processed during standard business days, excluding weekends and public holidays. Orders placed during weekends or holidays will be processed on the next business day.
Once your order has been dispatched, you will receive confirmation and tracking details where available.
2. Shipping and Delivery Time
Delivery times vary depending on the destination country, logistics conditions, and carrier operations. Estimated delivery timeframes will be provided during the checkout process or after dispatch.
While we make every effort to ensure timely delivery, shipping times may occasionally be affected by factors beyond our control, including but not limited to:
- Carrier delays
- Weather conditions
- Customs clearance procedures
- High seasonal demand
- Regional logistics disruptions
We work exclusively with professional logistics partners to minimize delays and ensure consistent delivery performance.
3. Tracking and Delivery Confirmation
When tracking is available, customers will receive a tracking number that allows them to monitor the shipment status in real time. Tracking availability may vary depending on the destination and carrier.
It is the customer's responsibility to provide accurate delivery information and ensure availability at the delivery address. Incorrect or incomplete address information may result in delivery delays or failed delivery attempts.
4. Delayed, Lost, or Undelivered Shipments
If your shipment is significantly delayed, lost, or marked as delivered but not received, please contact our support team as soon as possible at:
incidents@onlinelightsrl.com
Our logistics team will investigate the situation in coordination with the shipping carrier and provide an appropriate resolution. Resolution options may include shipment investigation, replacement, or refund, depending on the outcome of the investigation.
5. Delivery Inspection and Damage Reporting
Customers are strongly advised to inspect the package upon delivery. If the package appears damaged, opened, or compromised, please report the issue within 48 hours of delivery.
To report a damaged or compromised shipment, contact:
incidents@onlinelightsrl.com
Please include your order number and, if possible, clear photos of the package and the product condition. This allows us to resolve the issue quickly and efficiently.
Failure to report damage within the specified timeframe may limit our ability to investigate and resolve the issue with the shipping carrier.
6. Delivery Responsibility
Once the shipment has been handed over to the logistics carrier and dispatched from our fulfillment center, delivery timelines and handling are managed by the carrier. However, ONLINE LIGHT TRADING SRL remains committed to supporting customers and assisting in resolving any shipping-related issues.
7. Our Commitment
Our logistics infrastructure, including fulfillment centers in Romania and Spain, allows us to efficiently serve customers across nearly all European countries. We continuously optimize our shipping operations to ensure faster dispatch, reliable delivery, and a consistent customer experience.
If you have any questions regarding shipping, delivery status, or shipment issues, please contact our support team at:
incidents@onlinelightsrl.com
We are committed to ensuring that your order reaches you safely and as quickly as possible.