Privacy Policy
At ONLINE LIGHT TRADING SRL, we are fully committed to protecting your personal data and respecting your privacy. We understand the importance of safeguarding your information and handle all personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant European privacy regulations.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, place an order, or interact with our services.
1. Information We Collect
In order to provide our services effectively, we may collect certain personal information that you voluntarily provide when using our website or placing an order. This information may include:
- Full name
- Delivery and billing address
- Phone number
- Email address
- Order details and transaction information
- Communication history with our support team
This information is necessary to process orders, provide customer support, ensure successful delivery, and maintain accurate business records.
We may also automatically collect certain technical information when you access our website, such as:
- IP address
- Browser type and version
- Device type and operating system
- Website usage behavior and interaction data
This information helps us improve website performance, security, and overall user experience.
2. How We Use Your Information
Your personal data is used strictly for legitimate business purposes, including:
- Processing and fulfilling your orders
- Managing delivery and logistics operations
- Providing customer support and responding to inquiries
- Sending order confirmations, shipping updates, and service-related communications
- Preventing fraud and ensuring transaction security
- Improving our website functionality, services, and customer experience
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Sharing of Information
Your personal data may be shared only with trusted third-party service providers when necessary to fulfill our services. These may include:
- Logistics and shipping providers for delivery fulfillment
- Payment processing providers for secure transaction handling
- IT and hosting providers for website infrastructure and security
All such partners are required to handle your data securely and in compliance with applicable data protection regulations. Data is shared strictly on a need-to-know basis and only for service-related purposes.
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, disclosure, or alteration. Access to personal data is restricted to authorized personnel and service providers who require it to perform their duties.
Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, accounting, or regulatory requirements.
5. Your Rights Under Data Protection Laws
Under applicable data protection regulations, including GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, where applicable
- Request restriction or limitation of data processing
- Object to certain types of data processing
- Request information about how your data is used
To exercise any of these rights, you may contact us at:
incidents@onlinelightsrl.com
We will review and respond to all legitimate requests in accordance with applicable legal requirements.
6. Cookies, Tracking, and Analytics
Our website may use cookies, tracking pixels, and analytics tools to improve functionality, enhance performance, and better understand user behavior. These technologies help us optimize website performance, improve services, and provide a better user experience.
You may control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website features or functionality.
7. Third-Party Services
Our website may include links or integrations with third-party services. We are not responsible for the privacy practices of external websites or service providers. We encourage users to review the privacy policies of any third-party services they interact with.
8. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or service improvements. Any updates will be published on this page and will take effect immediately upon publication.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
incidents@onlinelightsrl.com